Help Desk Technician Jobs Career and Requirements

Technical support technicians provide technical support to IT end-users.

Help Desk Requirements - Technical support technicians are essential for IT staff because they maintain the technologies that organizations rely on to keep businesses up to date and function properly..

Computer technical support technicians provide technical support and troubleshooting Outsourced Help Desk Services to end-users who need help with their computer hardware or software. There are two main types of professional support technicians: internal and remote. Remote support technicians support technology customers by phone, online and occasionally on-site. Internal technicians support only internal employees. Technical support technicians need in-depth knowledge of computer hardware and software. Strong communication skills are also essential, as technical support specialists need to communicate NOC Solutions to technical and non-technical people effectively. 

The professional IT support career is ideal for solving systematic problems with the ability to learn quickly and adapt new skills. Patience, ingenuity and the desire to help others are desirable virtues in the roles of technical support and technical support.

Many IT professionals start their careers as technical support Outsourced Noc And Help Desk Services technicians due to profound experience and training requirements; then, when exposed to new IT disciplines and technologies, they discover their niche and embark on other IT careers, such as network administrator, DBA or IT security specialist. Other technicians will remain in technical support and take advantage of their experience to become a professional support manager.

Technical support skills and responsibilities -

The typical daily tasks and skills required for IT Help Desk Outsourcing specialized support technicians are as follows. Technical assistance technicians:

• Diagnose computer errors and provide technical support.
• Solve software, hardware, and network problems.
• Train end-users to configure and use new technologies.
• Make a backup and restore the files and data systems of an organization.
• Install, configure, and update the software and operating systems of your PC.
• Clean and repair computer equipment, such as keyboards and printers.
• Remote computer support technicians provide technical assistance by phone or on the web.
• Remote support technicians often use specialized support software to control the computers of end-users, to solve problems, diagnose and solve complex problems.

Technical Help Desk salary

The average salary for technical support technicians (US): US $ 46,000

Average starting salaries for technical support technicians and related positions:

• Level 1 technical support technician: $ 35,000
• Computer repair technician: $ 37,000
• Level 2 technical support technician: $ 43,000
• Level 3 technical support technician: $ 52,000
• End-User Support Specialist: $ 53,000
• Office support specialist: $ 54,000
• Technical support specialist: $ 59,000
• Application Support Specialist: $ 63,000
• Senior Technical Support Technician: $ 67,000
• Windows System Manager: $ 71,000
• Technical support manager: $ 76,000
• Senior Systems Administrator: $ 83,000
• Main Windows administrator: $ 89,000
• Senior Linux administrator: $ 89,000
• Hourly wages for technical support technicians range from $ 12 to $ 44, depending on location, technical expertise, level of experience, and certifications you have.

Training Requirements For Help Desk Technicians -

Usually, a college degree is not required for entry-level technical support positions. However, it can help you get the interview and work faster and with a higher salary than candidates without a degree. For those seeking formal education, degree programs in computer information systems (CIS), technical support management, technical support, and network administration provide a solid foundation for the career of a professional support technician. If you want a higher education, but not the time and expense of a two or 4-year degree program, consider a certificate specializing in PC repair or IT support / technical support.

The marketable skill sets that should be sought in a technical support technical program include PC repair, network administration, operating system deployment and configuration, information security, troubleshooting of mobile and desktop devices, and soft skills such as Customer service and verbal and written communication.

For technical support technicians, IT certifications offer a viable alternative or complement an accredited degree program. CompTIA A + and Network + certifications are the ideal places to start, as they present essential IT domains and provide valuable information about the IT infrastructure. The A + curriculum even includes a reliable customer service component, a key element in today's IT-focused business labor market. The next step in the technical support certification range may be to master a popular operating system, for example, the MCSA credentials: Windows and MCSE: Microsoft Desktop Infrastructure.