Technical support
technicians provide technical support to IT end-users.
Help Desk Requirements - Technical support technicians are essential for IT staff
because they maintain the technologies that organizations rely on to keep
businesses up to date and function properly..
Computer technical support technicians provide technical
support and troubleshooting Outsourced Help Desk Services to end-users who need help with their computer hardware
or software. There are two main types of professional support technicians:
internal and remote. Remote support technicians support technology customers by
phone, online and occasionally on-site. Internal technicians support only
internal employees. Technical support technicians need in-depth knowledge of
computer hardware and software. Strong communication skills are also essential,
as technical support specialists need to communicate NOC Solutions to technical and non-technical people effectively.
The professional IT support career is ideal for solving systematic problems
with the ability to learn quickly and adapt new skills. Patience, ingenuity and
the desire to help others are desirable virtues in the roles of technical
support and technical support.
Many IT professionals start their careers as technical
support Outsourced Noc And Help Desk Services technicians due to profound experience and training
requirements; then, when exposed to new IT disciplines and technologies, they
discover their niche and embark on other IT careers, such as network
administrator, DBA or IT security specialist. Other technicians will remain in
technical support and take advantage of their experience to become a professional
support manager.
Technical support skills
and responsibilities -
The typical daily tasks and skills required for IT Help Desk Outsourcing specialized
support technicians are as follows. Technical assistance technicians:
- Diagnose computer errors and provide technical support.
- Solve software, hardware, and network problems.
- Train end-users to configure and use new technologies.
- Make a backup and restore the files and data systems of an organization.
- Install, configure, and update the software and operating systems of your PC.
- Clean and repair computer equipment, such as keyboards and printers.
- Remote computer support technicians provide technical assistance by phone or on the web.
- Remote support technicians often use specialized support software to control the computers of end-users, to solve problems, diagnose and solve complex problems.
Technical Help Desk
salary
The average salary for technical support technicians (US):
US $ 46,000
Average starting salaries for technical support technicians
and related positions:
- Level 1 technical support technician: $ 35,000
- Computer repair technician: $ 37,000
- Level 2 technical support technician: $ 43,000
- Level 3 technical support technician: $ 52,000
- End-User Support Specialist: $ 53,000
- Office support specialist: $ 54,000
- Technical support specialist: $ 59,000
- Application Support Specialist: $ 63,000
- Senior Technical Support Technician: $ 67,000
- Windows System Manager: $ 71,000
- Technical support manager: $ 76,000
- Senior Systems Administrator: $ 83,000
- Main Windows administrator: $ 89,000
- Senior Linux administrator: $ 89,000
- Hourly wages for technical support technicians range from $ 12 to $ 44, depending on location, technical expertise, level of experience, and certifications you have.
Training Requirements
For Help Desk Technicians -
Usually, a college degree is not required for entry-level
technical support positions. However, it can help you get the interview and
work faster and with a higher salary than candidates without a degree. For
those seeking formal education, degree programs in computer information systems
(CIS), technical support management, technical support, and network
administration provide a solid foundation for the career of a professional
support technician. If you want a higher education, but not the time and
expense of a two or 4-year degree program, consider a certificate specializing
in PC repair or IT support / technical support.
The marketable skill sets that should be sought in a
technical support technical program include PC repair, network administration,
operating system deployment and configuration, information security,
troubleshooting of mobile and desktop devices, and soft skills such as Customer
service and verbal and written communication.
For technical support technicians, IT certifications offer a
viable alternative or complement an accredited degree program. CompTIA A + and
Network + certifications are the ideal places to start, as they present
essential IT domains and provide valuable information about the IT
infrastructure. The A + curriculum even includes a reliable customer service component,
a key element in today's IT-focused business labor market. The next step in the
technical support certification range may be to master a popular operating
system, for example, the MCSA credentials: Windows and MCSE: Microsoft Desktop
Infrastructure.
